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Terms & Conditions

This site is owned and operated by Premium Benches (“Premium Benches” “we” or “us”) as a business unit of Premium Benches Limited. Registered number 10587540 (UK).

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website.

Written correspondence should be sent to our contact centre at Premium Benches, 3 Park Villas, The Green, Wallsend, NE287NW, info@thecrystalgarden.co.uk.

By purchasing with us you are agreeing to the terms and conditions detailed on this page.

Customer Service Contact Information

Premium Benches, 3 Park Villas, The Green, Wallsend, NE287NW, info@thecrystalgarden.co.uk

Warranties

All our products are manufactured to the highest quality. Please contact our sales or customer service team for information on individual product warranties.

All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear.

Premium Benches, reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.

Ownership Of Rights

All rights, including copyright, in this website, are owned by or licensed to Premium Benches.

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Premium Benches.

You may not modify, distribute or re-post anything on this website for any purpose.

Copyright

All of the written, photographic, video graphic, design and audio content of the website www.premiumbenches.co.uk is the copyrighted property of Premium Benches Ltd and none of this content may be used without the explicit written permission from the directors of Premium Benches Ltd.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website.

Copyright and use of our written, photographic, videographic, design and audio content of this site are copyright Premium Benches Ltd or our suppliers. Please contact us if you wish to use one of our images or videos: use of our images or videos without our permission is theft.

Your use of one of our images, videos, designs, audio or duplicated written content on your website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of these images or videos.

On occasion, we have used images that have been released into the public domain under the Creative Commons Attribution-Share Alike 2.5 Generic license or the GNU General Public License. In these cases the specific images are required to be redistributed under the same or similar license.

Accuracy Of Content

Premium Benches has taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Images of the items shown on our website are for illustrative purposes only. We’ve made every effort to display all item colours accurately. However, we can’t guarantee that all the images displayed on your device will accurately reflect the true colour of the item delivered to you.

Packaging may vary from that shown. The weights, dimensions, and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

Damage To Your Computer

Premium Benches makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer.

It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Premium Benches shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Premium Benches shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Privacy Statement

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms.

If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please click here to email us.

If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and e-mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.

How Will We Use Your Details?

Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. You can always e-mail us with your details and mailing preferences.

We may also use your information to manage your purchases such as sending a confirmatory email, and a confirmation for your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf.

We do not hold any credit card details, when you provide these to us over the phone we use the details to take the authorized amount and then securely destroy all records of the details.

About Cookies & the Way We Use Them

In common with other websites, we do also use “cookies”. A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.

You can control the use of cookies on your computer and can turn them on or off at any time. Please refer to your internet browser. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the Website that you visited prior to this site.

Please note: We do not use cookies to store any of your personal or financial information on your computer. You can control the use of cookies on your computer by either enabling or disenabling them yourself. You can get more information about cookies at www.allaboutcookies.org.

Payment

We take payment from your card at the time we receive your order, once we have checked your card details.

Fraud checks are conducted on all our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company.

On occasion, we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasions dispatch of goods may be delayed.

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur.

If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Title to any products you order on this website shall pass to you on the delivery of the products, provided that we have processed and received payment in full for the products.

All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

We reserve the right to offer alternative products that are similar as long as they are of the same or greater value.

Ordering Errors

You are able to correct errors on your order up to the point at which you click on “submit” or “make payment” on the final page of our ordering process.

Alternatively, you can contact our customer service team on the number provided.

Delivery Times & Rates

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout.

We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability.

Premium Benches shall be under no liability for any delay or failure to deliver the products within estimated timescales. If you are purchasing to replace some of your existing goods, we also recommend that you do not dispose of your existing goods until your new goods have arrived and been checked for damage.

Delivery

We would like to add that any mention of free delivery or 48 hour delivery service is dependent on the products ordered. If either option is required please check to see if the product is covered in these terms.

If you specify at point of purchase that an order can be left with a neighbour or in a location around the property, you have agreed that the goods can be delivered without a signature and are being left at your own risk. We cannot be held liable after the courier has delivered for security of goods.

Where delivery is for nonpallet deliveries attempted and there is no response, our carrier will make a number of attempts to re-deliver the goods. If they are unable to deliver the goods to you, they will be returned to us, with the additional costs incurred being charged to you. Should you ask for the goods to be re-delivered you will be required to pay an additional delivery charge.

 

Where delivery is for palleted items you shall accept a mutually pre-arranged delivery time/date (“Scheduled Delivery”) and you are responsible  for ensuring that (i) you provide adequate delivery instructions, and (ii) appropriate access is available to the delivery team and their vehicle, and (iii) you, or a responsible adult on your behalf, are present to accept the delivery. If you are the cause of a failed delivery attempt, either due to failure on your responsibilities above or for any other reason whatsoever, then we reserve the rights to:

1.1 charge you for the unsuccessful delivery attempt; and

1.2 charge you for the costs (including insurance) of storing the Goods until actual delivery; and

1.3. charge you for a redelivery, if applicable.

Any charges levied under this clause are for the provision of an extra service and are non-refundable.

Packaging

All products are subject to changes in packaging to ensure the best and safest delivery, if we think that your goods will be better suited in a differently branded box/container we will use this as an alternative packaging solution.

 

Voucher Codes

At the point of checkout, you will be asked if you have any discount/voucher codes. We offer these occasionally on our newsletter services. Sometimes we will offer these codes as loyalty rewards to customers who have purchased with us frequently.

Voucher codes cannot be used in conjunction with any other offers or discounts, unless stated otherwise by Premium Benches Ltd.

Please note that we will only accept coupon codes when they have been properly distributed to you. We do reserve the right to expire or void coupon codes after any period of time.

Acknowledgment & Acceptance of Your Order

If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from Premium Benches. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

Changing or Cancelling Orders

We request that you contact us via email at info@thecrystalgarden.co.uk. This is the only way we can guarantee an order will be cancelled before it is shipped. If your order has not yet been dispatched then this will be possible FOC, however if your order has been despatched or you have received the order you will be liable to pay a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.

Returns Policy

Delivery discrepancies: Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign. Please email info@thecrystalgarden.co.uk and we can assist in setting up the return.

Missing Items

On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery. We will not be held responsible for missing items if you have agreed for a delivery to be left somewhere without a signature.

On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. On both the above instances replacement goods will be despatched as soon as possible.

Faulty Goods

Damaged goods must be reported to us as soon as is deemed reasonable, usually within 24 hours of delivery. It is the responsibility of the recipient to check for any damage sustained to the goods during transit, and indicate any damages on the delivery note.

Unfortunately, if you do not indicate any damages on the delivery note, we are unable to claim from our carriers for the damage and will be unable to replace the damaged item. You must report the fault to us with a full description of the alleged fault/damage. If the fault is deemed a manufacturers fault or to have occurred during the manufacturing process, then we will replace the faulty item or part FOC.

If the damage has occurred during the transit we will replace the item or part FOC. If items are lost in transit we will replace this FOC. In all instances we will request photographic evidence to be supplied of the damaged or faulty good.

When acceptance of an order takes place, the consumer loses the right to reject the goods, within 14 days, unless the item has been altered or use of the item continues after a complaint is registered with us.

All our stock is of a high quality and with correct use shall not experience any problems other than eventually suffering from general wear and tear. A consumer has no rights in respect of defects that are brought to his/her attention before the sale. A consumer cannot claim for damage he/she causes either by neglect or misuse.

 

Unwanted Goods/Wrongly Ordered

Please contact our offices within 14 days of your receipt of the goods, should you wish to return the item(s). If you wish to cancel the contract you must indicate this in writing, or another durable medium such as letter or email, within the cancellation period. See our contact details below:

  • Address: 3 Park Villas, The Green, Wallsend, NE287NW
  • Email: info@thecrystalgarden.co.uk

Where an item(s) is/are not wanted or has been incorrectly ordered the customer is responsible for payment to return the item(s). The item must be returned to us together with a completed returns form. All goods should be returned with their original packaging and in the same condition, they were delivered.

If unwanted Items are not returned, a fee will be charged to cover the direct cost of the recovery. In this occurrence, you have statutory duty to take care of the goods while in your possession and to ensure that Premium Benches receive the goods undamaged.

Refusal of Delivery

If you refuse delivery of an order you will be subject to a return admin fee deemed reasonable in accordance with the order. You will also lose the initial postage paid to cover administration costs of dispatching the goods. These fees will be deducted from the refund amount which shall be issued once the goods are received back in our warehouse.

Links to Other Websites

We have placed links on this website to other websites we think you may want to visit. We do not always vet these websites and do not have control over their contents. Premium Benches cannot accept any liability in respect of the use of these websites.

 

Exclusions of Liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Premium Benches or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of This Website From Outside the UK

Premium Benches make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction & Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.